Voepel profiles Mary Struckhoff, the NCAA's new chief of zebras.

Struckhoff explains how she became an official, what other jobs she still holds (for the NCAA and the high school game), how she might get more ex-players to start officiating, and how refs must adapt to changes in the game.

Voepel: "Officials are far too easily caricatured, second-guessed, verbally abused and taken for granted. Even so, the rest of us will never be able to stop complaining."