If you're a Liberty season subscriber, and you know anything about managing a subscriber base, you're painfully aware that New York has a habit of stumbling and bumbling when it comes to keeping their peeps informed (not to mention happy or feeling appreciated).

I mean why should I, a decade-long season subscriber, expect that the Liberty should have sent out an email to inform me of this event? (Happening TOMORROW!)

Folks -- this is subscription management 101. And it's the kind of stuff that makes me want to bang my head against a wall.